Caerphilly County Borough Council – Service User Perspective Review

23 Jan 2019 - 10:00am

In 2017-18, we completed work to understand the ‘service user perspective’ at every council within Wales, and in Caerphilly, we focused on tenants’ and leaseholders’ views of their experience of the Council’s Welsh Housing Quality Standard (WHQS) programme.

Tenants and leaseholders have positive views about many aspects of the Council’s WHQS programme including the quality, but are less satisfied with external works, the timeliness of work, and the extent to which the Council involves them and provides information on the works.

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